Reactive, not proactive
Your team only deals with IT when something breaks. There's no monitoring, no maintenance schedule, and no prevention strategy. Issues escalate because they're caught late.
IT outsourcing for your company
We take over day-to-day IT operations or support your internal team: employee support, device management, networks and infrastructure. We start by understanding how your company works and agree the services it needs under one monthly agreement.
Common Challenges
Signs your IT needs a dedicated partner
No documentation or visibility
Nobody has a clear picture of the IT environment, what devices exist, what software is installed, or who has access to what. Troubleshooting is slow because there's no baseline, and onboarding new employees is error-prone.
Unpredictable costs
IT expenses vary month to month, driven by emergency fixes, ad-hoc hardware purchases, and vendor calls. There's no budget predictability or long-term planning.
Difficulty hiring and retaining IT staff
Finding qualified IT professionals who can cover networking, cloud, security, and user support is expensive and time-consuming. High turnover means knowledge walks out the door.
What We Deliver
Complete IT operations, managed for you
We take over the day-to-day IT work. For some clients that means replacing the internal IT function entirely. For others it means working alongside their existing team in a co-managed setup. Either way, you get a single point of contact for all IT operations.
Helpdesk & user support
Service desk support for your employees, remote and on-site. Password resets, application issues, connectivity problems, hardware troubleshooting. Every request goes through our ticketing system with defined SLAs.
Endpoint management
Patching, antivirus/EDR coordination, device health monitoring, and software deployment across desktops, laptops, and mobile devices. We keep an up-to-date inventory and check devices against the agreed policies.
Microsoft 365 administration
User management, license allocation, security policies, email configuration, and Teams/SharePoint support. We keep the tenant clean, properly licensed, and locked down.
Network operations
Firewall management, switch configuration, Wi-Fi optimization, and VPN setup. We coordinate with your ISP and hardware vendors to keep connectivity reliable and secure.
Onboarding & offboarding
When someone joins or leaves, we handle account creation, device setup, access rights, and secure deactivation. No forgotten accounts, no orphaned licenses.
Reporting & reviews
Monthly and quarterly reports on incidents, SLA performance, and infrastructure health. We also maintain a technology roadmap so you know what is coming and can budget accordingly.
How we work
Starting our collaboration
1
Business needs and IT assessment
We discuss your company’s goals, workflows, priorities and constraints. We then assess and document the devices, network, accounts, software and security posture.
2
Standardization
We establish baselines: endpoint configurations, access policies, backup schedules, monitoring agents, and ticketing workflows.
3
Transition & operate
We take over day-to-day operations gradually, ensuring a smooth handoff with no disruption to your team.
4
Continuous improvement
Through regular reviews and a shared technology roadmap, we align IT investments with your business objectives.
FAQ
Frequently asked questions
We review your workflows, infrastructure and IT support needs with you to see whether and how we can help: by managing your IT entirely or by supporting your internal IT team.
Not necessarily. We offer both full outsourcing and co-managed models. In a co-managed setup, we complement your internal IT team with additional expertise, monitoring, and structured processes.
Costs are structured as a predictable monthly fee based on the number of users and devices, the scope of services included, and the SLA tier. We provide a detailed proposal after the initial assessment so you know exactly what you're getting.
We agree your support hours, incident priorities and guaranteed response times with you. These terms are set out in the service level agreement (SLA) in your contract.
Yes. While most support is delivered remotely for efficiency, we provide on-site visits for hardware installations, network changes, and situations that require hands-on intervention.
We have worked with companies in sectors such as manufacturing, construction, HR, finance and legal. We tailor IT services to each company’s workflows and needs. We help you address legal, industry and customer requirements. Together, we agree the IT measures, documentation and next steps.
In-depth guide
IT outsourcing or in-house team?
We published a detailed guide comparing the costs, benefits, and risks of IT outsourcing versus an in-house IT department. It includes illustrative budgets for companies in Romania, with explicit assumptions and calculations.
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Learn moreWant to stop firefighting IT issues?
Tell us about your company and what isn't working. We'll get back to you within one business day.