Managed IT Services: Complete Support for Your Business

Break-fix IT means waiting for something to fail and then scrambling. Managed IT is the opposite: we monitor your infrastructure around the clock, maintain it on a schedule, and catch problems before your users do. Salt Data Innovations delivers managed IT for small and mid-sized companies in Romania, with 24/7 monitoring, defined SLAs, and a single monthly fee.

Common Challenges

Problems managed IT services solve

Too many recurring incidents

The same problems keep coming back: printer failures, slow VPN, application crashes. Without proactive monitoring and root-cause analysis, incidents pile up and productivity drops.

No proactive maintenance

Patches are delayed, antivirus is outdated, backups aren't verified. Without scheduled maintenance and automation, your infrastructure drifts into an insecure and unstable state.

Lack of reporting and visibility

You don't know how many incidents occurred, what the average resolution time was, or what risks exist. Without structured reporting, IT is a black box and leadership can't make informed decisions.

No technology roadmap

IT investments happen ad hoc. A new server here, a software renewal there. Without a roadmap aligned to business goals, spending is reactive and infrastructure ages without a plan.

What We Deliver

Structured, proactive IT management

We handle the monitoring, maintenance, and support that keep your infrastructure stable. Automation covers the routine tasks; our engineers step in for everything else. The result is fewer incidents, tighter security, and actual visibility into what is happening in your IT environment.

24/7 monitoring & alerting

We monitor endpoints, servers, network gear, and critical services around the clock. Alerts are triaged automatically. When something needs human attention, it reaches an engineer within minutes.

Patch management

OS, firmware, and application patches are applied on a schedule through defined maintenance windows. We test before deploying and verify afterwards, so patches don't break things.

Endpoint health & compliance

Regular health checks across all managed devices: disk space, memory, CPU, antivirus status, encryption, and policy compliance. Deviations trigger automatic remediation or engineer review.

Security operations

Huntress for managed detection and response; Bitdefender for endpoint protection; and MFA enforcement and conditional access policies. Security isn't a separate project; it's part of how we run your IT.

Backup verification

Daily backup monitoring and periodic restore testing for file servers, cloud workloads, and critical databases. We verify recoverability, not just job completion.

Reporting & roadmap

Every month you get a report on incidents, SLA performance, patch status, and security posture. Every quarter we sit down for a business review and update the technology roadmap together.

Getting Started

How we deploy managed IT

1

Discovery & audit

We inventory your entire IT environment: devices, network, accounts, applications, licenses, and security posture. We identify gaps and risks.

2

Agent deployment & baselines

We install monitoring agents, configure alerting thresholds, establish patching schedules, and set up backup verification workflows.

3

Operate & support

Day-to-day monitoring, incident response, maintenance, and user support under defined SLAs. Everything is tracked in a shared ticketing system.

4

Review & optimize

Regular reporting and quarterly business reviews to identify improvements, plan upgrades, and ensure IT stays aligned with your growth.

FAQ

Frequently asked questions

What is the difference between managed IT and IT outsourcing?+
Managed IT services focus on proactive monitoring, maintenance, and structured operations, typically for companies that want to improve their IT stability and security. IT outsourcing is broader: it replaces or supplements an internal IT team entirely, covering helpdesk, user support, and day-to-day operations. Many of our clients combine both.
Can managed IT work alongside our internal IT team?+
Yes. Our co-managed model lets your internal team focus on strategic projects while we handle monitoring, patching, backup verification, and level-1 support. We share a ticketing system and collaborate on escalations.
What tools do you use for monitoring?+
We use a professional RMM (Remote Monitoring and Management) platform combined with Huntress for managed detection and response, Bitdefender for endpoint protection, and Veeam for backup management. All tools are enterprise-grade and managed by our certified engineers.
How quickly do you respond to critical incidents?+
Critical incidents are addressed within the hour. Our monitoring detects issues automatically, and many are resolved before users notice them. For less urgent requests, response times are defined by SLA tier, typically within the same business day.
Do you support remote and hybrid workers?+
Yes. Our monitoring and support cover office-based, remote, and hybrid workers equally. We manage VPN access, cloud application security, and endpoint compliance regardless of where the device is located.
What kind of reporting do you provide?+
Monthly reports include incident counts, resolution times, SLA compliance, patch status, security alerts, and infrastructure health. Quarterly reviews add a technology roadmap discussion with recommendations for improvements and upcoming investments.

Explore related services

See how our other services complement what you've just read about.

IT Outsourcing

Helpdesk, endpoint management, infrastructure operations, and user support. A complete IT department replacement with predictable costs.

Learn more

Cloud Support

Microsoft 365, Azure, hybrid infrastructure, backup, and disaster recovery. Designed, migrated, and operated by certified engineers.

Learn more

Tired of the same IT problems every month?

Describe your setup and the issues you're dealing with. We'll tell you what a managed approach would look like for your company.

Start the conversation